As part of an initiative to deliver higher quality services and streamline costs, a leader in the Canadian Healthcare industry needed to repatriate an externally managed call centre and develop the in-house capacity to deliver on a promise to its clients. DSC was engaged to managed all aspects of the project. Through extensive consultation with our client, DCS was able to effectively implement the call centre function while delivering key results including a substantial improvement in quality and reduced costs.

In the absence of a permanent IT arrangement and an unsatisfied support relationship, our client engaged us to source a new IT resource that would create a best fit to their needs. DCS was not only able to source and define the terms of a new IT Support relationship, we were able to negotiate a new IT Service Contract while generating a 40% savings on the previous contract value and realizing enhanced service levels.

Our firm was hired by one of Canada's largest national law firms to undertake an assessment and provide consultation and advice on development of a strategy for resolving two outstanding problems. We were able to independently identify the core issues and verify the impact of them on the organization. DCS took ownership of the project to resolve the problems, which impacted eight geographically disperse offices. Design and execution of the project plan included managing both an internal IT development team and external consultant team. The result was the realization of a significant cost savings, the achievement of quality objectives and the creation of new firm-wide policies through the guidance of DCS.

During a client engagement, DCS identified an opportunity for a new product offering to act as a resource to its network of more than 10,000 consultants worldwide. We were able to identify, define, complete a comprehensive research study detailing the opportunity and potential gains, obtain buy-in from all levels of management and take ownership of the project. The outcome was the development of the first cross-functional tax, governmental, business and legal database of its kind within the largest global professional services firm in the world. Not only did the final product exceed the client's expectations for the delivery of a centralized and scalable resource for client information, it increased the availability and accessibility of business critical resources.

One of the worlds most recognizable names in the professional services industry engaged DCS to develop a CRM strategy for key clients on a global level. Our team performed an audit of the existing system to develop a deep understanding of the requirements, the capabilities needed and to develop an effective project scope and strategy for our client. Our project team worked closely with practice management teams to successfully plan, implement and support the first national CRM database in the firm's history.

This realized a significantly positive return on investment by completing a key element in the firm's strategic plan to enhance it's capability to cross-sell services to its clients.